General turn around time
At first our turn around time may seem a bit long, but please remember all of the cleaning and repair work is done by hand. We would rather take a few days longer to ensure that your rug gets the proper and personal attention that we have built our reputation on.
For our standard cleaning, the turn around time is approximately 2-3weeks.
For our urine wash, the turn around time is approximately 4-6 weeks.
Repair generally adds 5-7 weeks depending on the extent of the repair. Currently we are running 11-12 weeks with cleaning and repair rugs.
Large projects may run extra time.
September 1, 2021- is the last day we can accept rugs with REPAIR to have back before THANKSGIVING
September 21, 2021-is the last day we can accept rugs with REPAIR to have back for CHRISTMAS
We appreciate your patience and understanding with the extended wait times for repair services.
September 21, 2021- is the last day we can accept rugs with PET URINE/ACCIDENTS to have returned by THANKSGIVING
214 E. Franklin St.
Richmond, VA 23219